According to a recent LinkedIn post from Plain, the company highlights comments from Laura Jodz, a Senior Support Engineering Manager at automation platform n8n, about empowering support teams to build production workflows themselves. The post suggests that giving support engineers direct ownership of automation projects led to higher engagement, more ideas for efficiency gains, and a stronger sense of team ownership.
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For investors, the content underscores Plain’s focus on modern customer support operations where automation, low-code tooling, and workflow ownership are increasingly central. While the post is primarily cultural and anecdotal, it indirectly points to sustained demand for tools that let support teams automate processes in-house, which could support long-term adoption and pricing power for vendors operating in this segment.