A LinkedIn post from Gladly points readers to a Modern Retail article that examines how three brands—Pact, MaryRuth’s, and Ollie—have reframed customer experience from a cost center into a revenue-generating function. The post notes that the piece explores business cases, missteps, and frameworks behind the numbers for these CX transformations.
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The post also indicates that representatives from the three brands are expected to discuss these topics further at GladlyConnectLive, scheduled for May 4–6 in Atlanta. For investors, this emphasis on customer experience as a revenue driver, alongside event-based thought leadership, suggests Gladly is positioning its platform and ecosystem around measurable CX ROI and AI-enabled customer experience, which could support long-term demand and pricing power if successfully executed.