According to a recent LinkedIn post from Automation Anywhere, the company has been recognized with a 2026 Global Recognition Award in Customer Experience. The post attributes this outcome to internal use of its own Agentic Process Automation System by the Customer Support team.
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The LinkedIn post highlights reported support metrics including a Net Promoter Score of +56, a customer satisfaction score of 9.4, 83% faster resolutions, and more than a 69% reduction in escalations. These figures, if sustainable, may indicate strong product efficacy in real-world operations and could enhance the company’s credibility when marketing automation solutions to enterprise customers.
For investors, the post suggests that Automation Anywhere is using its technology as a reference deployment, potentially strengthening its value proposition in the competitive intelligent automation and customer experience markets. Demonstrated internal performance gains may support customer acquisition efforts, justify pricing power, and reinforce the firm’s positioning against rival automation platforms focused on AI-driven support and agentic workflows.