A LinkedIn post from Casap highlights discussion at the GAC conference between CEO Shanthi Shanmugam and Rob Keatts of Chartway Credit Union on modernizing dispute resolution. The post describes how Chartway shifted disputes from a third-party processor with timelines of up to 90 days to an in-house model supported by Casap.
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According to the post, this change reportedly reduced average dispute resolution time from 90 days to 12 days and enabled provisional credits to be issued within hours rather than days. The content also suggests win rates increased to about 95% while per-claim costs fell by roughly 90%, indicating both operational and financial efficiencies for the institution.
For investors, the operational metrics cited in the post may signal that Casap’s platform can materially improve cost structure, speed, and member experience for credit unions and similar financial institutions. If replicated across additional clients, such performance claims could support stronger customer acquisition, higher retention, and pricing power in the dispute-management niche.
The post further notes strong audience interest at the session, implying that dispute-handling remains a widespread pain point in the sector. This could indicate a sizeable addressable market for Casap’s solutions, positioning the company to benefit from ongoing digitization and in-sourcing trends in financial operations, though the post does not disclose contract terms, revenue impact, or scalability data.