A LinkedIn post from Casap highlights rising first‑party fraud at credit unions and links poor dispute experiences to member attrition. The post centers on a fireside chat at the GAC conference featuring Casap CEO Shanthi Shanmugam and Rob Keatts, EVP and Chief Strategy Officer at Chartway Credit Union, focused on improving dispute operations.
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According to the post, Chartway’s collaboration with Casap appears to have produced operational metrics such as a 72% reduction in write‑offs, a 95% chargeback win rate, and $875,000 in savings, alongside reported improvements in member satisfaction. While specific product and contract details are not disclosed, the emphasis on measurable loss reduction and retention suggests Casap is positioning its dispute‑management capabilities as a value driver for credit unions, potentially supporting pricing power, customer acquisition, and longer‑term recurring revenue opportunities in the financial‑services technology segment.