A LinkedIn post from Build Concierge describes an in-person “Concierge Connect” session held at the company’s headquarters in April. The post indicates that attendees were given a hands-on look at the platform, with walkthroughs of key features, use cases aimed at efficiency gains for service businesses, and previews of items on the product roadmap.
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According to the post, the event included a live demonstration of building automations from scratch using a no-code, drag-and-drop workflow builder, emphasizing ease of setup and breadth of applications. Participants also engaged in Q&A, industry discussions, and one-on-one sessions with the company’s “builders” to apply the tools within their own organizations.
The post highlights engagement from multiple U.K. field service and related businesses, suggesting ongoing interest from small and mid-sized enterprises in automating workflows. For investors, this level of customer interaction may indicate an emphasis on product-led growth, deeper customer adoption, and potential for upselling as users expand usage across their operations.
By showcasing roadmap developments and encouraging repeat attendance, the session appears geared toward strengthening customer retention and gathering feedback that could inform future releases. If sustained, these activities could support higher switching costs, more embedded workflows, and, over time, improved revenue visibility in the company’s target markets.