Build Concierge is featured this week for adding several new service-sector customers and strengthening its customer support leadership. The workflow automation company reported new deployments with A&S Group, Union Technical, First Choice Drainage Solutions and SHL Maintenance, all seeking to cut manual back-office work and email-driven coordination.
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Client updates highlight common goals such as automating shared inbox routing, job card data extraction and job logging to free staff for higher-value activities. Some customers, including A&S Group, expect material time savings per employee each day, underscoring Build Concierge’s positioning as an overlay that connects email and existing systems rather than replacing core software.
The company also promoted team member Harry Smithurst to Technical Support Manager, formalizing leadership of its customer-facing support function. The move is intended to improve response times, deepen product expertise across the support team and enhance the overall customer experience, which is important for recurring-revenue models.
In parallel, Build Concierge is marketing “Virtual Concierge Connect,” an online event designed to showcase live workflows, roadmap previews and customer use cases for service businesses. This outreach underscores a focus on building pipeline and educating prospects on measurable productivity gains from automation.
Taken together, the week’s developments point to expanding traction in field services, drainage, facilities and maintenance verticals, supported by investments in support operations and go-to-market activity. These actions collectively reinforce Build Concierge’s position in workflow automation for service-heavy businesses and may strengthen its foundation for sustainable recurring revenue growth.