According to a recent LinkedIn post from Build Concierge, the company is recruiting Customer Solutions Advisors to support its AI- and automation-focused SaaS platform. The role is described as central to operations, interfacing with customers, product, and technology teams from an office base in Leeds.
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The post highlights desired skills in understanding customer workflows, APIs, webhooks, integrations, and platform configuration, as well as customer onboarding and training. This emphasis suggests Build Concierge is prioritizing technically skilled, customer-facing talent to support implementation and adoption of its software.
For investors, the hiring activity may indicate ongoing growth and increasing customer demand requiring more specialized support capacity. Positioning the role as part of a “high growth, well funded” company at the forefront of AI and automation also signals that management is investing in human capital to scale service delivery and deepen product usage.
If successful, expanding this function could improve customer retention and increase upsell opportunities as workflows become more embedded in client operations. The focus on AI-driven workflow automation for service businesses places Build Concierge within a competitive SaaS segment, where strong implementation and customer success capabilities are often key differentiators and revenue drivers.