According to a recent LinkedIn post from Build Concierge, the company is recruiting Customer Solutions Advisors to support its AI- and automation-focused SaaS platform for service businesses. The role is described as central to the organization, interfacing with customers, product, and technology while based in the company’s Leeds office.
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The post highlights skills in customer workflow design, APIs, webhooks, integrations, platform configuration, and onboarding as core requirements. This emphasis suggests Build Concierge is investing in technically capable customer-facing talent to support implementation and drive product adoption as it scales.
The hiring effort implies ongoing growth and a need to deepen customer engagement capabilities in AI-enabled operations software. For investors, this could indicate an expansion phase with increased operating expenses for talent, but potentially stronger revenue retention and upsell opportunities if successful.
Positioning the role as a “huge opportunity” in AI, SaaS, and customer technology suggests a strategic focus on building internal expertise in these areas. If the company executes effectively, strengthening its solutions advisory layer may enhance customer satisfaction, reduce churn, and reinforce its competitive position in workflow automation for service businesses.