New updates have been reported about Automation Anywhere.
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Automation Anywhere is positioning its agentic AI platform at the center of a structural shift in IT service management (ITSM) economics, releasing deployment data showing its AI agents now resolve more than 80% of employee IT support requests across over 70 large enterprise implementations. Based on millions of tickets analyzed, the company reports that customers can cut ITSM licensing costs by up to 50%, with some large enterprises realizing more than $5 million in annual savings, directly challenging traditional seat- and usage-based SaaS pricing models.
The company’s AI agents, built for service desk and ITSM workflows, are also reducing call volumes by around 50% and accelerating resolution times, with initial agents going live in as little as eight weeks, which speeds time-to-value for CIOs under pressure from rising SaaS renewal costs that Gartner estimates are increasing 10% to 20% annually. CEO Mihir Shukla argues that these agents do more than lower expenses, citing their ability to prevent issues and deliver consistent outcomes as a new benchmark for enterprise service quality, and Automation Anywhere is now leveraging this traction with Fortune 1000 customers to extend agentic, AI-first models beyond IT into HR, finance, procurement, and broader employee and customer experience workflows, signaling a broader platform-led growth opportunity as AI agents take on more direct execution across core enterprise systems.