According to a recent LinkedIn post from Gladly, Ulta Beauty is featured as an example of a customer service model that integrates artificial intelligence while keeping human agents central to guest interactions. The post references a discussion between Ulta executive Adam Seede and Gladly CEO Joseph Ansanelli on the “Radically Personal” series, focusing on how AI is selectively introduced and then handed back to humans when appropriate.
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The post suggests growing enterprise interest in AI-assisted but human-led customer experience frameworks, positioning Gladly as a technology partner aligned with brands that prioritize service quality over full automation. For investors, this emphasis on “human-in-the-loop” AI could signal demand for Gladly’s platform among large consumer-facing retailers, potentially supporting higher average contract values and deeper strategic relationships if such use cases scale across the sector.