According to a recent LinkedIn post from Aerwave, the company is highlighting that its SVP of Customer Experience, Lynn Dunlap-Regan, has been selected as a 2026 GlobeSt. Women of Influence honoree in the Rising Star category. The post credits her with redesigning Aerwave’s customer experience organization across customer success, customer support, and marketing.
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The post suggests that Aerwave views customer experience as a strategic differentiator in the managed WiFi market for multifamily properties. For investors, this emphasis on CX leadership and external recognition could indicate a focus on reducing churn, deepening owner and operator relationships, and supporting growth through higher adoption of Aerwave’s connectivity solutions.
By underscoring Dunlap-Regan’s role in aligning customer-facing teams, the post implies that Aerwave is investing in operational discipline around how value is delivered to multifamily clients. If effective, this structure may enhance scalability as the company grows its footprint, potentially improving unit economics and strengthening its competitive position in managed WiFi.
External recognition from a national real estate–focused platform such as GlobeSt. may also bolster Aerwave’s brand within the multifamily ecosystem. That visibility could support business development efforts with property owners and operators who prioritize technology partners with proven customer experience capabilities and industry credibility.