Salesforce’s (CRM) Agentforce has officially crossed 1 million customer conversations, a major milestone for the AI-powered support platform launched in late 2024. The platform now resolves 85% of support requests without human intervention, slashing response times and reducing overall support case volume.
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It must be noted that Agentforce is a fully autonomous AI agent powered by Salesforce’s Atlas Reasoning Engine and Data Cloud, which can handle complex tasks across customer service, sales, and internal operations.
Companies like OpenTable, Wyndham Hotels (WH), and CaixaBank (CAIXY) are already using it to boost productivity, automate workflows, and improve customer satisfaction.
Importantly, Salesforce CEO Marc Benioff has called Agentforce “the only thing that really matters today,” and the company aims to empower one billion agents by the end of 2025.
What’s Ahead for Agentforce?
Looking forward, Agentforce is expected to play a key role in Salesforce’s AI strategy to offer scalable digital labor. The company is improving the platform rapidly, with new features like voice support, multi-agent orchestration, and integration with Google’s (GOOGL) Gemini AI.
While its revenue contribution is still modest, Salesforce expects Agentforce to become a major growth driver by Fiscal 2027.
As companies seek faster, smarter ways to assist customers and operate efficiently, Agentforce is likely to become a key component of business AI.
Is CRM a Buy, Hold, or Sell?
Turning to Wall Street, CRM stock has a Moderate Buy consensus rating based on 35 Buys, nine Holds, and three Sells assigned in the last three months. At $346, the average Salesforce stock price target implies a 33.43% upside potential.
