Zenvia, Inc. Class A ( (ZENV) ) has released its Q2 earnings. Here is a breakdown of the information Zenvia, Inc. Class A presented to its investors.
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Zenvia, Inc. is a leading technology company in Latin America, specializing in cloud-based customer experience solutions that enable businesses to enhance brand presence and customer engagement across multiple channels. In its Q2 2025 earnings report, Zenvia highlighted a significant 23% year-over-year increase in revenues from its Zenvia Customer Cloud services, indicating successful adoption of its new platform. However, the company faced challenges in its CPaaS segment, where intense competition and rising SMS costs impacted profitability, despite a 33% revenue growth. Zenvia reported a 24% increase in total revenues to BRL 286 million compared to the previous year, but saw a decline in gross profit and adjusted EBITDA due to lower margins in its CPaaS business. Looking ahead, Zenvia remains optimistic about achieving normalized profitability levels by year-end and aims to build a strong foundation for 2026, driven by the scaling of its Zenvia Customer Cloud platform.