TTEC Holdings, Inc. ( (TTEC) ) has released its Q2 earnings. Here is a breakdown of the information TTEC Holdings, Inc. presented to its investors.
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TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, specializing in AI-enabled digital solutions. The company operates through its TTEC Digital and TTEC Engage segments, offering a range of services from omnichannel contact center technology to customer engagement and fraud prevention.
In the second quarter of 2025, TTEC reported a revenue of $513.6 million, which represents a 3.8% decrease from the previous year. Despite this, the company achieved a positive adjusted EBITDA of $51.8 million, marking an improvement from the prior year’s $46.2 million. The company also reported a net loss of $6.7 million, but on a non-GAAP basis, it achieved a net income of $10.6 million.
Key financial highlights include a significant improvement in income from operations, with a GAAP income of $18.9 million compared to a loss in the previous year. TTEC Digital and TTEC Engage segments both saw decreases in revenue, but improvements in operating income margins were noted. The company also improved its cash flow from operations, generating $92.7 million compared to $49.3 million in the same quarter last year.
Looking ahead, TTEC has updated its revenue outlook for the full year 2025, reflecting confidence in its strategic initiatives and market positioning. The company remains focused on leveraging AI and data-driven solutions to enhance customer experiences and deepen partnerships with leading CX technology players. Management expresses cautious optimism as they navigate the evolving global economic landscape.