TTEC Holdings, Inc. ( (TTEC) ) has released its Q1 earnings. Here is a breakdown of the information TTEC Holdings, Inc. presented to its investors.
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TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, offering AI-enabled digital solutions through its TTEC Digital and TTEC Engage segments. The company is known for its innovative approach to enhancing customer interactions across various channels.
In the first quarter of 2025, TTEC Holdings reported a revenue of $534.2 million, marking a 7.4% decline from the previous year. Despite this decrease, the company achieved a net income of $3.2 million, with adjusted EBITDA reaching $56.4 million, or 10.6% of revenue. The company also reiterated its positive outlook for the full year 2025.
Key financial highlights include a slight increase in GAAP income from operations to $24.2 million, and a notable improvement in non-GAAP income from operations, which rose to $41.5 million. The TTEC Digital segment saw a revenue decrease of 3.6%, while TTEC Engage experienced an 8.3% drop. However, both segments showed improved operational income margins.
The company reported a positive cash flow from operations of $21.6 million, a significant turnaround from the negative cash flow in the previous year. TTEC also reduced its capital expenditures and increased its borrowing capacity, indicating a strategic focus on financial flexibility.
Looking ahead, TTEC remains optimistic about its performance in 2025, despite economic uncertainties. The company continues to focus on expanding its market reach with advanced digital solutions and maintaining strong client relationships to navigate the challenging global environment.