NICE ( (NCSYF) ) has released its Q4 earnings. Here is a breakdown of the information NICE presented to its investors.
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NICE Ltd., headquartered in Hoboken, New Jersey, is a global leader in AI-powered customer experience and contact center software, serving over 25,000 organizations across more than 150 countries. The company is known for its cloud-native platform, CXone, which facilitates customer interactions through advanced AI solutions.
In its latest earnings report for the full year 2024, NICE announced a significant 25% year-over-year growth in cloud revenue, reaching $2 billion. The company also reported a total revenue increase of 15% to $2.7 billion and a 48% rise in cash flow from operations, totaling $833 million. These strong financial results contributed to record high annual operating margins and earnings per share.
Key financial highlights for the fourth quarter of 2024 include a 16% increase in total revenue to $721.6 million, with cloud revenue climbing by 24% to $533.9 million. The operating income saw a 26% increase, and the operating margin improved from 19.7% to 21.4%. Additionally, the diluted earnings per share rose by 24% to $1.54. For the full year, the non-GAAP diluted earnings per share increased by 27% to $11.12.
Looking ahead, NICE anticipates continued growth, with a projected 12% increase in cloud revenue for 2025. The company remains focused on leveraging its advanced AI capabilities to drive further expansion and maintain its leadership in the customer experience sector. Management is confident in the company’s ability to capitalize on future opportunities and sustain its financial momentum.
