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NICE Ltd. Enhances AI-Powered Customer Service with Strategic Partnerships in May 2025

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NICE Ltd. Enhances AI-Powered Customer Service with Strategic Partnerships in May 2025

Confident Investing Starts Here:

The latest update is out from NICE ( (NICE) ).

In May 2025, NICE Ltd. announced several strategic initiatives to enhance its position in the customer service automation industry. On May 7, NICE partnered with ServiceNow to deliver AI-powered customer service solutions, aiming to integrate real-time customer engagement with enterprise workflow automation. This partnership is expected to streamline operations and improve customer and employee experiences by eliminating operational silos. Additionally, NICE signed a collaboration agreement with AWS on May 13 to accelerate customer service automation, and on May 28, NICE Actimize launched a new AI-powered solution for market abuse detection. These developments are poised to enhance NICE’s market positioning by leveraging AI to optimize customer service and risk management processes.

The most recent analyst rating on (NICE) stock is a Buy with a $286.00 price target. To see the full list of analyst forecasts on NICE stock, see the NICE Stock Forecast page.

Spark’s Take on NICE Stock

According to Spark, TipRanks’ AI Analyst, NICE is a Outperform.

NICE’s overall stock score is driven by strong financial performance and positive earnings call highlights, including growth in cloud revenue and strategic initiatives. Technical analysis indicates short-term strength, while the fair valuation suggests potential for growth. Challenges in service and product revenue and a slight decline in gross margin are notable, but the company’s strategic direction and financial health provide a solid foundation for future success.

To see Spark’s full report on NICE stock, click here.

More about NICE

NICE Ltd. is a global leader in AI-powered customer experience software, particularly for contact centers, with its cloud-native platform, CXone. The company serves over 25,000 organizations in more than 150 countries, including a significant portion of the Fortune 100 companies, focusing on transforming customer interactions through advanced technology.

Average Trading Volume: 466,226

Technical Sentiment Signal: Buy

Current Market Cap: $10.86B

For detailed information about NICE stock, go to TipRanks’ Stock Analysis page.

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