Liveperson ( (LPSN) ) has released its Q2 earnings. Here is a breakdown of the information Liveperson presented to its investors.
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LivePerson, Inc. is a prominent provider of enterprise conversational AI and digital transformation solutions, serving leading global brands with its innovative platform to enhance consumer interactions. In its latest earnings report for the second quarter of 2025, LivePerson reported a total revenue of $59.6 million, which is at the high-end of their guidance range, despite a 25.4% decrease from the previous year due to customer cancellations and downsells.
The company’s financial performance highlights include signing 38 deals, with 35 being expansions and renewals and 3 new customer acquisitions. The average revenue per customer increased by 4% to $655,000. Additionally, LivePerson has made significant strides in its strategic initiatives, including a refinancing agreement that deleverages its balance sheet by $226 million and extends its financial runway through 2029.
Despite a net loss of $15.7 million for the quarter, the company achieved an adjusted EBITDA of $2.9 million, exceeding the high-end of its guidance range. The company also reported a cash balance of $162 million, a decrease from the end of 2024. Looking ahead, LivePerson expects third-quarter revenue to range between $56 million and $59 million, with recurring revenue making up 93% of the total.
LivePerson’s management remains optimistic about the future, emphasizing their strengthened financial foundation and strategic partnerships, particularly with Google Cloud, to drive innovation and commercial execution. The company is poised to continue its role as a strategic partner to its customers, aiming to enhance shareholder value over the long term.