Five9 Inc. Reports Record Revenue and Growth

Five9 Inc ( (FIVN) ) has released its Q1 earnings. Here is a breakdown of the information Five9 Inc presented to its investors.

Five9 Inc., a leader in cloud-based contact center solutions, specializes in providing intelligent customer experience platforms to enhance customer interactions through AI-driven technologies.

In its latest earnings report for the first quarter of 2025, Five9 Inc. announced a record revenue of $279.7 million, marking a 13% increase from the previous year. The company also reported a significant rise in subscription revenue by 14%, alongside a record operating cash flow of $48 million.

Key financial metrics highlighted in the report include a GAAP gross margin improvement to 55.0% from 53.6% and an adjusted gross margin increase to 62.4% from 60.8% year-over-year. The company achieved a GAAP net income of $0.6 million, a notable turnaround from a net loss of $7.1 million in the same period last year. Non-GAAP net income rose to $47.3 million, or $0.62 per diluted share, compared to $35.7 million, or $0.48 per diluted share, in the previous year.

Looking ahead, Five9’s management remains optimistic about the company’s growth prospects, driven by its AI innovations and strategic market opportunities. The company projects full-year 2025 revenue to be between $1.140 billion and $1.144 billion, with continued focus on expanding its intelligent CX platform capabilities.

Overall, Five9’s strong financial performance and strategic focus on AI-enhanced customer experiences position it well for continued growth in the competitive contact center software market.