Verizon Business announces GenAI Assistant for small businesses

The company said, “Small businesses can now harness the power of Generative Artificial Intelligence to supercharge their operations. The newest product built directly for small businesses, Verizon (VZ) Business Assistant is a GenAI-powered text messaging solution designed to help small businesses automate customer interactions and enhance engagement. Business Assistant provides instant text responses to commonly asked questions, learns and improves over time, and enables businesses to offer faster and more efficient customer service. How it works: If a customer texts a bakery to ask about gluten-free options, Business Assistant can instantly respond using GenAI. If it doesn’t yet have the answer, it will then connect to a live employee for assistance. The best part is that it learns from interactions, building a knowledge base that improves over time. Ultimately, Business Assistant reduces the need for human intervention, allowing employees to focus on higher-value tasks while ensuring customers get fast, accurate responses.”