Ontrak Health and MosaicVoice team on efficient approach to healthcare

Ontrak announced it has partnered with MosaicVoice, AI-powered voice technology company to transform healthcare delivery and patient outcomes for Ontrak and its members. The strategic partnership aims to create a more connected, intelligent, and patient-centric healthcare ecosystem by integrating advanced voice and AI technologies. “By partnering with MosaicVoice, we are combining the best in AI-driven engagement with our expertise in healthcare to deliver more effective and efficient care,” said Brianna Brennan, Chief Innovation Officer at Ontrak Health. “This collaboration promotes a scalable and elevated patient experience that is intended to improve health outcomes. Incorporating this technology into our ecosystem further enables consistent delivery of our evidence-based model built upon the Comprehensive Healthcare Integration or CHI framework.” MosaicVoice’s AI technology offers real-time, dynamic guidance and conversation analysis, helping care teams maintain meaningful and compliant patient interactions. The solution actively listens to conversations, ensures adherence to care delivery protocols, and guides care teams with prompts that enhance patient engagement. This technology can detect patient sentiment, surface care opportunities, and provide immediate feedback to support care providers.