Machinio introduces service-specific features on Machinio System platform

Machinio is introducing service-specific features to enhance its Machinio System platform. These features will support the service side of their customers’ businesses in tandem with the existing machinery sales platform. New capabilities will allow and encourage Machinio System users to advertise and manage the critical supporting services of their equipment sales businesses. The new Service Management features offer a suite of tools designed to streamline service management and improve customer engagement: Service Requests: Machinio System clients can now separate inbound services inquiries from machinery buyer leads. Service-Specific Pages/Forms: Machinio System clients can now promote individual services through search engine optimized pages, complete with dedicated inquiry forms. These forms are designed to capture essential, service-specific details upfront, ensuring users receive all the necessary information to respond effectively. Integrated CRM Workflow: Service inquiries are seamlessly integrated into the Machinio System CRM, automatically linking to the relevant contact or company record. Email notifications are promptly dispatched to designated CRM users, minimizing manual effort and ensuring data accuracy and centralization. Dashboard Visibility: Service inquiries are distinctly displayed on the dashboard, separate from inventory or webshop leads. This provides users with a clear overview of service-specific lead flow, enabling focused management and response. Direct Quoting from CRM: Users can efficiently generate and send service quotes directly from the CRM, simplifying the process from initial inquiry to proposal delivery.