LivePerson (LPSN) announced that it is working with Amazon (AMZN) Web Services, or AWS, to integrate Amazon Connect, a unified, AI-native customer experience solution from AWS, with LivePerson’s digital contact center. Combining LivePerson’s new AI capabilities and conversational intelligence with Amazon Connect will deliver a unified customer service solution. The LivePerson and Amazon Connect integration will enable contact center agents to manage all interactions through a single interface while leveraging AI-supported conversations and seamless handoffs between automation and human support. Advanced conversational intelligence from LivePerson for both voice and digital will give brands a clear view of actionable data. By eliminating separate telephony requirements, businesses can significantly reduce operational complexity and costs while scaling their customer service operations more efficiently.
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