LivePerson (LPSN) announced that it is working with Amazon (AMZN) Web Services, or AWS, to integrate Amazon Connect, a unified, AI-native customer experience solution from AWS, with LivePerson’s digital contact center. Combining LivePerson’s new AI capabilities and conversational intelligence with Amazon Connect will deliver a unified customer service solution. The LivePerson and Amazon Connect integration will enable contact center agents to manage all interactions through a single interface while leveraging AI-supported conversations and seamless handoffs between automation and human support. Advanced conversational intelligence from LivePerson for both voice and digital will give brands a clear view of actionable data. By eliminating separate telephony requirements, businesses can significantly reduce operational complexity and costs while scaling their customer service operations more efficiently.
Meet Your ETF AI Analyst
- Discover how TipRanks' ETF AI Analyst can help you make smarter investment decisions
- Explore ETFs TipRanks' users love and see what insights the ETF AI Analyst reveals about the ones you follow.
Published first on TheFly – the ultimate source for real-time, market-moving breaking financial news. Try Now>>
Read More on LPSN:
- Largest borrow rate increases among liquid names
- LivePerson Hold Rating: Concerns Over Revenue Outlook and AI Competition Amid Financial Health Challenges
- LivePerson Reports Q2 2025 Financial Results
- LivePerson Enters Exchange Agreement to Deleverage
- LivePerson sees 2025 revenue $230M-$240M, consensus $241.75M