Needham analyst Scott Berg has maintained their bullish stance on FIVN stock, giving a Buy rating on December 18.
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Scott Berg has given his Buy rating due to a combination of factors that underscore Five9’s favorable positioning in the contact-center-as-a-service market. His expert checks indicate that the shift from on-premises systems to cloud-based contact centers at large enterprises remains a sizeable, long-term growth driver, particularly among organizations with complex legacy environments. He also notes that, contrary to bearish commentary, core CCaaS capabilities are broadly comparable across leading vendors, and Five9’s strong integration strengths help differentiate its offering rather than hinder it.
In addition, Berg observes that while customers are still working through how best to price and deploy AI within their contact centers, this complexity is lengthening sales cycles but ultimately channeling more spending toward contact-center platforms like Five9. By keeping AI closely connected to the core contact-center stack, Five9 stands to benefit as enterprises consolidate capabilities and seek vendors that can simplify their environments. Taken together, these trends support his view that Five9 is well placed to capture incremental demand and justify a Buy rating on the shares.
Based on the recent corporate insider activity of 56 insiders, corporate insider sentiment is negative on the stock. This means that over the past quarter there has been an increase of insiders selling their shares of FIVN in relation to earlier this year.