Revolut – Weekly Recap

Revolut is a global digital banking and fintech platform, and this weekly summary highlights its recent initiatives to strengthen customer security, enhance internal culture, and scale technology capabilities. Together, these updates point to a disciplined strategy centered on fraud prevention, AI-driven operations, and robust talent management.

A major development this week is the launch of a live in-app call identification feature in the UK and the EEA (excluding Spain) to combat scam calls, including those using AI deepfake voices and advanced social engineering. When users receive a call claiming to be from Revolut, a banner or pop-up within the app either confirms the call as genuine or warns that it is not. On iOS, this appears automatically when the app is opened during a call, while Android users can activate it via Security settings under “Stay safe from scam calls.” This initiative strengthens Revolut’s fraud prevention framework and aims to reduce scam-related losses, disputes, and regulatory risk while differentiating the platform on security in a competitive neobanking market.

Revolut also underscored the importance of its rewards and recognition framework in sustaining a high-performance culture. Insights from its Compensation & Rewards Manager highlight real-time appreciation, transparent performance criteria, and competitive rewards as core elements of the company’s approach to supporting employees globally. Although no quantitative metrics were disclosed, the focus on structured, transparent rewards is intended to reinforce performance-aligned behaviors, improve engagement and retention, and support operational continuity in a sector where competition for specialized fintech and engineering talent is intense.

These developments build on Revolut’s ongoing emphasis on technology and AI-driven customer support, including earlier spotlighted efforts to integrate data and large language models into chat and voice support journeys and to expand technology hiring. Collectively, the week’s updates indicate a consistent strategy of investing in security, talent, and AI-enabled operations to enhance user trust, scalability, and product execution.

Overall, the week was notable for Revolut’s focus on protecting customers from increasingly sophisticated fraud, strengthening its internal people strategy, and reinforcing the operational foundations needed to support sustainable growth in the global fintech market.