INDAQUA Gains Repeat Consumer Trust Award, Strengthening Position in Portuguese Water Services

INDAQUA has shared an update. The company reports that INDAQUA Matosinhos has been recognized for the second consecutive year with the “Marca Recomendada” distinction by Portal da Queixa by Consumers Trust, reflecting leading customer satisfaction in the water supply segment. Additionally, five other group companies—INDAQUA Vila do Conde, Águas de Barcelos, INDAQUA Santo Tirso/Trofa, INDAQUA Feira, and INDAQUA Oliveira de Azeméis—are ranked in the Top 12 sector brands by reputation index.

For investors, the repeated customer satisfaction award and broad presence of group entities among top-ranked brands indicate strong service quality and positive customer perception across multiple concessions. In regulated utilities such as water supply, high satisfaction and reputation can support contract renewals with municipalities, reduce complaint-handling and service recovery costs, and potentially strengthen INDAQUA’s position in future tenders or public-private partnership opportunities. While the announcement does not include financial data, sustained reputation leadership may contribute to more stable revenues, improved operating efficiency, and a competitive advantage versus other operators in the Portuguese water services market over the medium term.