Gong’s AI Platform Chosen by Zendesk to Enhance Sales Strategy

New updates have been reported about Gong (PC:GONGT)

Gong, a leader in revenue AI technology, has been selected by Zendesk to enhance its sales productivity and execution. This collaboration aims to leverage Gong’s AI-driven platform to transform Zendesk’s revenue strategy, focusing on the launch and sale of its next-generation AI products. Gong’s platform will provide Zendesk with strategic visibility, AI-powered coaching, and real-time insights, enabling the company to increase win rates, reduce churn, and boost sales productivity. This partnership underscores Zendesk’s commitment to building a modern, AI-driven revenue organization that delivers predictable growth with precision.

Gong’s advanced data engine and AI capabilities were pivotal in Zendesk’s decision, as they offer unmatched insights into customer interactions, helping to guide sellers, forecast outcomes, and automate workflows. With Gong’s platform, Zendesk aims to shorten ramp times for sales reps, enhance manager coaching, and improve sales visibility through AI-powered analytics and forecasting. This strategic move is expected to position Zendesk for scalable growth and sustained impact in the AI era. Shane Evans, Gong’s CRO, emphasized the strategic value Gong brings to enterprise revenue teams, highlighting the company’s commitment to supporting Zendesk’s vision of precision and efficiency in sales. This partnership is anticipated to yield significant improvements in sales forecasting, customer insights, and cross-functional alignment for Zendesk, consolidating its sales intelligence tools and optimizing manager effectiveness.