Casap has shared an update. The company highlighted a recent reflection by CEO Shanthi Shanmugam on CUInsight.com regarding trends in first-party fraud and payment disputes across more than 30 credit unions, fintechs, and banks. Casap notes persistent pressure from rising dispute volumes, increasingly complex first-party fraud cases, and operational challenges as financial institutions balance speed, fairness, and transparency for consumers.
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The post cites Chartway Credit Union as a case study, where Casap’s end-to-end dispute visibility reportedly reduced processing times from five days to same-day, lowered per-claim costs by nearly 90%, and increased chargeback win rates to 95%. These metrics, if scalable across Casap’s client base, suggest that its solutions could help customers achieve significant cost efficiencies and operational improvements.
For investors, the emphasis on measurable client outcomes and growing demand for fraud and dispute management tools indicates potential for continued revenue growth and deeper penetration within the credit union and fintech segments. Rising dispute volumes and regulatory scrutiny around fair treatment and transparency in dispute handling create a supportive environment for specialized platforms like Casap’s. Effective delivery of cost savings and improved recovery rates for clients could strengthen Casap’s value proposition, support customer retention, and enhance its competitive position in the financial services technology market heading into 2026.