AI firms OpenAI, backed by Microsoft (MSFT), and Anthropic, backed by Amazon (AMZN), have published studies showing how people are using their tools, ChatGPT and Claude. Both looked at large amounts of user conversations to understand how people use these chatbots for both work and personal reasons. OpenAI’s results show that most people use ChatGPT for personal and casual tasks, like getting advice or writing help. On the other hand, Anthropic’s data shows that Claude is mainly used for work, especially for coding, research, and education.
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OpenAI’s research found that over 70% of ChatGPT conversations are not related to work, a big jump from 53% in June 2024. Only 27% of messages were work-related, down from 47% a year earlier. The top reasons people use ChatGPT are for advice, writing help, and learning new information, which together make up almost 78% of all chats. When ChatGPT is used for work, it’s often as a helpful assistant that guides decisions rather than doing tasks directly. Writing tasks were the most popular work use, especially among business professionals, with most users asking for edits to existing text.
Interestingly, just 4.2% of people used it for coding, and satisfaction in that category was the lowest. In contrast, Anthropic’s report shows that Claude is being used mainly for work, especially by software engineers and researchers. Coding is the most common use across all countries. Education and scientific research are growing fast, while office-related tasks like management and finance are becoming less common. Businesses using Claude through its API mostly automate tasks, with 77% of them being done fully by the AI. This includes coding, admin support, and even helping build or test other AI systems.
Which Tech Stock Is the Better Buy?
Turning to Wall Street, out of the two stocks mentioned above, analysts think that MSFT stock has more room to run than AMZN. In fact, MSFT’s price target of $626.88 per share implies 22.5% upside versus AMZN’s 14%.
