ZKH Group Limited Sponsored ADR ((ZKH)) has held its Q3 earnings call. Read on for the main highlights of the call.
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ZKH Group Limited’s recent earnings call painted a picture of optimism and strategic growth, despite minor setbacks in certain areas. The company showcased significant improvements in its customer base, profitability, and operational efficiency, largely attributed to the integration of AI technologies. While there were slight declines in Gross Merchandise Volume (GMV) and gross margin, the overall sentiment was positive, with promising strategic initiatives and recovery efforts underway.
Increase in Transacting Customers
The number of transacting customers reached a new quarterly high, exceeding 70,000. This milestone strengthens ZKH Group’s foundation for future growth and highlights the company’s success in expanding its customer base.
Recovery in GMV and Revenue
ZKH Group saw its GMV and revenue largely recover to prior year levels. Although GMV was down 2.3% year-over-year to RMB 2.62 billion, revenues increased by 2.1% to RMB 2.33 billion, indicating a resilient recovery trajectory.
Improved Profitability
The company reported a significant narrowing of losses, with operating loss, net loss, and adjusted net loss all showing marked improvements. The adjusted net loss decreased by approximately 78% year-over-year to just RMB 14 million, reflecting enhanced financial health.
Positive Cash Flow
ZKH Group generated net cash of approximately RMB 100 million from operating activities, primarily due to the substantial narrowing of losses. This positive cash flow underscores the company’s improving financial stability.
AI Integration and Efficiency
The integration of AI tools has significantly boosted operational efficiency, with customer service productivity increasing by 42% and procurement productivity by 52% year-over-year. These advancements highlight the company’s commitment to leveraging technology for enhanced performance.
Expansion of Product Offerings
The company expanded its product offerings by adding over 2.3 million sellable SKUs across various categories, bringing the total to more than 19 million. Additionally, over 1,200 new suppliers were onboarded, broadening the company’s market reach.
Growth in Private Label Products
Private label GMV grew 16.7% year-over-year, outpacing the overall business and reaching 8.2% of total GMV. This growth underscores the success of ZKH Group’s private label strategy.
Forward-Looking Guidance
Looking ahead, ZKH Group Limited anticipates continued improvements in key financial metrics. The company achieved monthly breakeven in September and is on track for quarterly profitability in the fourth quarter. With operating expenses decreasing by 14% year-over-year and an increase in average weekday order value, the company is poised for sustained growth. The ongoing expansion of product offerings and advancements in AI technologies are expected to further enhance productivity and operational efficiency.
In conclusion, ZKH Group Limited’s earnings call reflects a positive outlook, driven by strategic growth initiatives and technological advancements. Despite minor declines in GMV and gross margin, the company’s focus on expanding its customer base, improving profitability, and leveraging AI for efficiency positions it well for future success.

