Vipshop Holdings ((VIPS)) has held its Q3 earnings call. Read on for the main highlights of the call.
TipRanks Black Friday Sale
- Claim 60% off TipRanks Premium for the data-backed insights and research tools you need to invest with confidence.
- Subscribe to TipRanks' Smart Investor Picks and see our data in action through our high-performing model portfolio - now also 60% off
The recent earnings call for Vipshop Holdings reflected a mixed sentiment, balancing positive developments in customer growth, net income, and technological advancements against challenges in profit margins and increased operating expenses. While there is optimism about future revenue growth and the integration of AI technologies, concerns about maintaining profitability persist.
Growth in Active Customers and Super VIP Membership
Vipshop Holdings reported a positive trend in customer growth, with total active customers showing year-over-year growth. Notably, the number of active super VIP customers increased by 11% year-over-year, contributing significantly to online spending with a 51% share. This growth in the customer base is a promising sign for the company’s future prospects.
Net Income and Shareholder Returns
The company achieved a 16.8% year-over-year increase in net income attributable to its shareholders, reaching RMB1.2 billion. In addition, Vipshop has demonstrated its commitment to shareholder returns by distributing over $730 million through dividends and share buybacks, reinforcing investor confidence.
Revenue Growth and Future Outlook
Vipshop Holdings experienced a 3.4% year-over-year increase in total net revenues for the third quarter, amounting to RMB21.4 billion. Looking ahead, the company projects total net revenues for 2025 to be between RMB33.2 billion and RMB34.9 billion, indicating a potential year-over-year increase of up to 5%.
AI Integration and Technological Advancements
The company is making strides in technological integration, deploying AI agents to enhance various aspects such as search, recommendations, customer service, and marketing. These advancements have notably improved customer experience, with features like AI-powered try-on and AI advertising.
Decline in Gross Profit and Operating Margin
Despite revenue growth, Vipshop Holdings faced a decline in gross profit, which was RMB4.9 billion compared to RMB5 billion in the previous year. The gross margin decreased to 23% from 24%, and the operating margin fell to 5.9% from 6.4%, highlighting challenges in maintaining profitability.
Increased Operating Expenses
Operating expenses rose to RMB3.9 billion from RMB3.8 billion in the prior year, with increases in fulfillment, marketing, and general administrative expenses impacting overall profitability. This rise in expenses poses a challenge for the company’s financial performance.
Challenges in Maintaining Profit Margins
The management acknowledged the difficulty of maintaining stable profit margins amidst competitive pressures. Despite efforts to boost revenue through customer incentives, these have led to a decline in profit margins, underscoring the challenges in balancing growth and profitability.
Forward-Looking Guidance
Vipshop Holdings’ management provided guidance focusing on sustainable and profitable growth, driven by improvements in customer trends and category performance. The company anticipates a potential year-over-year revenue increase of up to 5% for 2025, with a commitment to returning at least 75% of the RMB9 billion full-year 2024 non-GAAP net income to shareholders.
In conclusion, Vipshop Holdings’ earnings call presented a mixed outlook, with positive developments in customer growth and technological advancements countered by challenges in maintaining profit margins and managing increased operating expenses. The company’s forward-looking guidance suggests a focus on sustainable growth, with continued efforts to enhance shareholder value.

