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PICC Property & Casualty Co ( (HK:2328) ) has provided an update.
PICC Property & Casualty Co. has signed a new 95518 Customer Service Business Entrusted Operation Service Agreement with its connected subsidiary PICC Technology, extending the outsourcing of nationwide hotline and regional customer service centre operations for the 2026 calendar year. Under the deal, PICC Technology will continue to manage the 95518 platform, including intelligent service tool development, disaster emergency response capacity, claims reporting risk management and multi-channel customer contact services, for an estimated service fee cap of RMB 776.9 million, determined on a cost-plus basis and payable quarterly. The transaction, which remains below the threshold requiring independent shareholder approval under Hong Kong listing rules, formalises a growing service relationship—historical fees reached RMB 313.5 million by November 2025—and underscores the insurer’s strategy of centralising and digitising customer-service operations through a related technology arm while committing to market-based, fair pricing for the benefit of shareholders.
The most recent analyst rating on (HK:2328) stock is a Hold with a HK$19.00 price target. To see the full list of analyst forecasts on PICC Property & Casualty Co stock, see the HK:2328 Stock Forecast page.
More about PICC Property & Casualty Co
PICC Property & Casualty Co., Ltd. is a leading mainland Chinese non-life insurer, providing a broad range of property and casualty insurance products and claims services across China. Listed in Hong Kong, the group relies heavily on large-scale customer service and nationwide claims-handling infrastructure to support its core insurance operations and enhance policyholder service quality.
Average Trading Volume: 29,546,808
Technical Sentiment Signal: Buy
Current Market Cap: HK$369.2B
For a thorough assessment of 2328 stock, go to TipRanks’ Stock Analysis page.