NICE Ltd. Reports Strong Q1 2025 Growth

NICE ( (NCSYF) ) has released its Q1 earnings. Here is a breakdown of the information NICE presented to its investors.

NICE Ltd., a global leader in AI-powered customer experience software, reported strong financial results for the first quarter of 2025, showcasing significant growth in its cloud revenue and profitability. The company, known for its CXone platform, continues to lead in the contact center industry, serving over 25,000 organizations worldwide.

In its latest earnings report, NICE announced a 12% year-over-year increase in cloud revenue for the first quarter of 2025, reaching $526.3 million. The company also reported a 6% increase in total revenue, amounting to $700.2 million. Operating income saw a remarkable rise of 22%, and diluted earnings per share (EPS) grew by 26%, reflecting the company’s robust financial health.

Key highlights from the report include a record operating cash flow of $285 million, marking a 12% increase from the previous year. NICE also launched a new $500 million share repurchase program, demonstrating confidence in its financial position and future growth prospects. The company’s AI and self-service revenue surged by 39%, driven by the demand for its CX AI cloud platform.

Looking ahead, NICE has raised its full-year 2025 EPS guidance, expecting continued growth in its cloud and AI segments. The company remains focused on leveraging AI to transform customer service operations, positioning itself for sustained long-term growth in a rapidly evolving market.