Grab ((GRAB)) has held its Q3 earnings call. Read on for the main highlights of the call.
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In the latest earnings call, Grab showcased its robust growth trajectory, highlighting significant achievements in user growth, profitability, and cash flow improvement. The sentiment was largely positive, driven by product-led innovations and strong market performance. However, the company acknowledged ongoing challenges in margin expansion and increased credit loss provisions, while expressing optimism about its strategic initiatives in financial services and quick commerce. Operational costs and competitive pressures remain areas of concern.
Record Growth in Monthly Transacting Users and GMV
Grab reported a remarkable year-over-year increase of 6 million in monthly transacting users, reaching a total of 48 million. This surge in user base propelled a 24% year-on-year rise in on-demand gross merchandise value (GMV), underscoring the company’s expanding market reach and user engagement.
Strong Profitability Improvement
The company achieved a significant milestone with its group adjusted EBITDA rising by 51% year-on-year to a record $136 million. This marks the 15th consecutive quarter of sequential profitability improvement, reflecting Grab’s effective cost management and revenue growth strategies.
Significant Improvement in Free Cash Flow
Grab’s adjusted free cash flow saw a substantial improvement, increasing by $185 million year-on-year to $283 million on a trailing 12-month basis. This enhancement in cash flow indicates the company’s strengthened financial position and operational efficiency.
Positive Outlook for Financial Services
Grab’s financial services segment is on a promising trajectory, with the loan portfolio expected to exceed $1 billion by year-end. Loan dispersals have surged by 56% year-over-year, highlighting the segment’s growth potential and strategic importance.
Expansion of GrabMart and Quick Commerce Initiatives
GrabMart is experiencing rapid growth, outpacing the rate of food delivery by 1.5 times. The company’s experiments in quick commerce in Malaysia and Indonesia are yielding promising results, indicating potential for further expansion in these markets.
Challenges in Margin Expansion
Despite improving margins, Grab faces challenges in its Mart business, which remains underpenetrated with lower margins compared to food delivery. The rapid growth and scale challenges in this segment continue to impact overall profitability.
Increased Expected Credit Loss Provisions
The financial services segment has been impacted by an increase in expected credit losses due to accelerated loan growth. This development poses a challenge to the segment’s bottom line and requires careful management.
Higher Driver Incentives
To maintain service reliability, Grab has increased driver incentives, which has offset some gains from reduced consumer incentives. This strategic move underscores the company’s commitment to ensuring high service standards.
Forward-Looking Guidance
Looking ahead, Grab anticipates its financial services loan portfolio to exceed $1 billion by year-end, with an acceleration in full-year on-demand GMV growth from 2024 levels. The Mobility and Delivery segments are expected to achieve record GMV levels by the end of 2025. The company has raised its adjusted EBITDA guidance for the full year 2025 to between $490 million and $500 million, demonstrating confidence in its ability to drive sustainable long-term value.
In summary, Grab’s earnings call reflected a positive outlook with significant achievements in user growth, profitability, and cash flow improvement. While challenges in margin expansion and credit loss provisions persist, the company’s strategic initiatives in financial services and quick commerce offer promising prospects for future growth. Grab remains focused on driving sustainable value through accessibility, affordability, and reliability.

