eGain Communications Reports Q3 2025 Financial Results

eGain Communications Corporation ( (EGAN) ) has released its Q3 earnings. Here is a breakdown of the information eGain Communications Corporation presented to its investors.

eGain Communications Corporation is a leading provider of AI knowledge management solutions, primarily serving the customer service sector with innovative AI-driven technologies.

In its third-quarter earnings report for fiscal 2025, eGain reported results that surpassed expectations in profitability and operating cash flow, despite a decline in total revenue. The company highlighted a significant expansion deal with a U.S. megabank and the launch of its AI Agent for Contact Center, positioning itself as a leader in the AI knowledge market.

Key financial metrics for the third quarter included a total revenue of $21.0 million, a 6% decrease year-over-year, and a GAAP net income of $66,000. Non-GAAP net income stood at $765,000, while cash provided by operating activities was $2.2 million. The company also repurchased approximately 895,000 shares, totaling $5.0 million. For the first nine months of fiscal 2025, eGain reported a total revenue of $65.2 million, down 7% from the previous year, with a GAAP net income of $1.4 million.

Looking ahead, eGain has adjusted its financial guidance for the remainder of fiscal 2025, forecasting a total revenue between $88.0 million and $88.5 million for the full year. The company anticipates a GAAP net income of $2.5 million to $3.0 million and a non-GAAP net income of $5.1 million to $5.6 million.

Overall, eGain remains optimistic about its future prospects, with management focusing on leveraging its AI capabilities to drive growth and maintain its competitive edge in the market.