Bigcommerce’s Earnings Call: Growth Amid Challenges

Bigcommerce Holdings Inc ((BIGC)) has held its Q2 earnings call. Read on for the main highlights of the call.

Bigcommerce Holdings Inc. recently held its earnings call, revealing a generally positive sentiment driven by revenue growth, improved margins, and strategic partnerships in AI-driven commerce. However, the company acknowledged challenges in accelerating annual revenue run-rate (ARR) growth and enhancing customer acquisition efficiency.

Revenue and Profit Growth

Bigcommerce reported a Q2 revenue of $84.4 million, marking a 3% year-over-year increase. The company also achieved a non-GAAP operating income of $4.8 million. Additionally, operating cash flow improved significantly to approximately $13.6 million, up nearly $2 million from the previous year.

Improved Operating Efficiency

The company demonstrated enhanced operating efficiency, with a non-GAAP operating income margin improvement of 335 basis points from Q2 2024 and 1,013 basis points from Q2 2023. Furthermore, the non-GAAP gross margin strengthened to 80%, reflecting a 280 basis point increase year-over-year.

Strong Balance Sheet

Bigcommerce ended Q2 with a robust balance sheet, holding $136 million in cash, cash equivalents, and marketable securities. The company also reduced its net debt position to $18 million, a substantial 73% decrease year-over-year.

Notable Partnerships

The company announced strategic partnerships with Perplexity, Google Cloud, and PROS to enhance its AI-driven commerce capabilities. These collaborations aim to improve product data optimization, pricing, and quoting solutions.

Recognition and Client Wins

Bigcommerce was awarded 24 out of 24 medals in the 2025 Paradigm B2B Combine for the third consecutive year. The company also secured new clients, including notable brands like URBN and Tapestry.

Flat ARR Growth

Despite positive developments, the company experienced flat ARR growth, reaching nearly $355 million, which is only a 3% year-over-year improvement.

Enterprise Customer Count

The company has not yet returned to positive enterprise customer count growth, indicating ongoing challenges in expanding its customer base.

Sales and Marketing Efficiency

Executives highlighted the need to improve the efficiency of sales and marketing spending, suggesting potential areas for future growth and optimization.

Forward-Looking Guidance

For the third quarter of 2025, Bigcommerce expects revenue to be between $85 million and $87 million, with non-GAAP operating income ranging from $2.3 million to $3.3 million. For the full year 2025, projected revenue is between $339.6 million and $346.6 million, while non-GAAP operating income is anticipated to fall between $19 million and $25 million.

In summary, Bigcommerce Holdings Inc.’s earnings call reflected a positive outlook with notable revenue growth, improved margins, and strategic partnerships in AI-driven commerce. However, challenges remain in accelerating ARR growth and improving customer acquisition efficiency. The company’s forward-looking guidance suggests continued growth, albeit with some areas needing attention.