ASOS plc ((GB:ASC)) has held its Q4 earnings call. Read on for the main highlights of the call.
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ASOS plc’s recent earnings call revealed a positive sentiment as the company reported significant strides in reducing stock and debt, improving profitability, and increasing consumer engagement. Despite facing challenges such as a decline in GMV and issues in the U.S. market, ASOS has a clear strategic direction with promising developments in its Test & React model, flexible fulfillment, and loyalty program.
Significant Reduction in Stock
ASOS has successfully reduced its stock from GBP 1.1 billion to less than GBP 400 million, marking a substantial decrease of between 50 million and 70 million units over the past three years. This reduction is a testament to the company’s effective inventory management strategies.
Debt Reduction and Restructuring
The company has managed to reduce its net debt by approximately 40%, thanks to a successful restructuring that has provided ASOS with more flexibility and liquidity. This financial maneuvering positions the company well for future growth and stability.
Increase in Profitability
ASOS reported an impressive improvement in adjusted EBITDA, which increased by over GBP 50 million to reach GBP 132 million. This reflects a 60% increase in profitability, highlighting the company’s effective cost management and operational efficiency.
Gross Margin Improvement
The gross margin saw an increase of 370 basis points, now exceeding 47%. This improvement underscores ASOS’s ability to enhance its profitability through strategic pricing and cost control measures.
Expansion of Test & React and Flexible Fulfillment
ASOS’s innovative Test & React model now constitutes more than 20% of its business, while flexible fulfillment models account for over 10%. These expansions demonstrate the company’s commitment to agility and responsiveness in meeting consumer demands.
Positive Consumer Engagement
The company has experienced a 10% growth in new consumers in the U.K., with retention rates improving by 80 basis points among top consumers. This indicates strong consumer loyalty and satisfaction with ASOS’s offerings.
Launch of Loyalty Program ASOS.WORLD
The newly launched ASOS.WORLD loyalty program has already attracted over 1.6 million members, positively impacting consumer frequency and engagement. This initiative is a key driver of customer retention and brand loyalty.
Decline in GMV
ASOS reported a 12% year-on-year reduction in GMV, attributed to a cautious consumer backdrop and deliberate actions to enhance profitability. This decline reflects the challenging market conditions but also the company’s strategic focus on sustainable growth.
Challenges in the U.S. Market
The U.S. market presented challenges with an 18% decline in GMV, primarily due to deep profitability actions and changes in fulfillment strategies. ASOS is actively addressing these issues to stabilize its performance in this critical market.
Cost to Serve Increase
While the cost to serve increased by 130 basis points, there was a notable 12% reduction in absolute terms. This indicates ASOS’s efforts to streamline operations and reduce overall service costs.
Forward-Looking Guidance
Looking ahead, ASOS provided guidance for fiscal year ’26, projecting an improvement in GMV trajectory and a gross margin expansion of at least 100 basis points, surpassing 48%. The company anticipates adjusted EBITDA to range between GBP 150 million and GBP 180 million, driven by continued efficiency improvements and a focus on profitability. ASOS also highlighted its strategic focus on AI-driven personalization, expanding its Test & React model to 25% of its business, and increasing flexible fulfillment to 15%.
In conclusion, ASOS plc’s earnings call painted a picture of a company on a positive trajectory, with significant improvements in stock and debt reduction, profitability, and consumer engagement. Despite some challenges, particularly in the U.S. market, ASOS’s strategic initiatives and forward-looking guidance suggest a promising future for the company.

