Twilio unveils next generation platform capabilities for agentic era

Twilio (TWLO) kicked off its user conference, SIGNAL, by unveiling its next generation platform capabilities for the agentic era. Generally available today, Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect combine to turn disparate interactions into continuous, intelligent, and personal conversations across humans, agents, and systems. Brand new capabilities enabling these context-rich conversations include: Twilio Conversation Memory: Delivers persistent memory across every interaction by extracting and maintaining customer history, preferences, behavior, and conversation state across every channel. Conversation Memory helps every conversation pick up where the last one left off, so customers never have to repeat themselves and every agent, human or AI, engages at the right point and with the right context. Twilio Conversation Orchestrator: Turns individual calls and messages into a single, continuous conversation. A unified layer for multi-channel, multi-agent engagement, Conversation Orchestrator delivers routing, escalation, state management, and seamless handoffs between humans and AI. With Conversation Orchestrator, businesses can maintain one continuous conversation, no matter how many channels, agents, or systems are involved. Twilio Conversation Intelligence: The success of Conversation Relay and Conversational Intelligence products signaled growing demand from businesses for Twilio to play a larger role in orchestrating model-agnostic AI experiences. Built from the ground up and integrated across the platform’s latest capabilities, Conversation Intelligence leverages generative AI language operators to turn live conversations into actionable, real-time intelligence that enhances human agents and triggers immediate actions like automated workflows across voice and messaging channels. Twilio Agent Connect: Connects businesses’ AI agents and models directly to Twilio’s voice and messaging channels for real-time conversations. A self-hosted, model-agnostic, open source framework, Agent Connect helps handle the complex physics of communications such as real-time voice streaming, session and identity management, and agentic integrations. Businesses have the flexibility to choose and switch their preferred AI agents and models without changing their Twilio channel integration or application wiring.