NiCE, Konecta partner to scale AI-first customer experience

NiCE (NICE) announced a strategic partnership with Konecta, a global player in customer experience and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE’s CX AI platform, CXone, recognized as a leading Contact Center as a Service solution, along with NiCE Cognigy’s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey. As part of the agreement, Konecta will integrate NiCE’s technology, including NiCE Cognigy’s AI capabilities, into its own open platform.