Air Canada reaches tentative contract agreement with Unifor

Air Canada (ACDVF) said it has reached a tentative collective agreement with Unifor, representing approximately 6,000 contact centre, customer relations, concierge, airport in-terminal and customer journey management employees at Air Canada. “The tentative agreement recognizes the contributions and professionalism of Air Canada’s frontline airport and customer service agents, while providing a framework for the future growth of the airline,” the company said. “Terms of the new agreement will remain confidential pending a ratification vote by the membership, expected to be completed over the next month, and approval by the Air Canada Board of Directors.”