According to a recent LinkedIn post from Medsender, the company’s technology is being used by Piedmont Plastic Surgery & Dermatology, an 11-location practice that reportedly manages thousands of referrals each month. The post describes a shift from a manual, fax-based referral workflow involving 20 staff members to a more automated process after adopting Medsender’s platform.
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The company’s LinkedIn post highlights reported efficiency gains, including reducing fax-sorting staff from 20 to 2, faster outreach where about 90% of referrals receive a call or text within hours, and approximately 1,800 scheduled patients per coordinator per quarter. The post also notes that a full rollout across all 11 locations was completed in about 2.5 months.
The post suggests that capturing referred dermatology patients more reliably may have material revenue implications, as a single patient can generate multiple years of follow-up visits, biopsies, and treatments. For investors, this case study may indicate Medsender’s value proposition in improving referral conversion and throughput for multi-site specialty practices.
If similar outcomes can be replicated with additional customers, Medsender could strengthen its position in healthcare workflow automation and referral management. The emphasis on rapid deployment and measurable operational metrics may support the company’s efforts to differentiate its offering in a competitive health IT and practice-management landscape.