New updates have been reported about Faye.
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Faye has launched a Fractional Chief AI Officer (CAIO) offering, positioning the company to capture demand from mid-market and enterprise clients that need senior AI leadership without committing to a full-time executive. The service embeds Faye’s senior AI experts into client leadership teams to set strategy, align initiatives with business goals, and ensure AI investments deliver measurable, ROI-focused outcomes.
The model targets organizations that have moved beyond pilot experiments but lack centralized ownership of AI, as regulatory, ethical, and data governance pressures increase. According to Jason Green, Faye’s President and Chief AI Officer, the service is intended to provide a strategic “north star” for AI, treating it as a transformational capability rather than a traditional IT project.
Fractional CAIOs from Faye will oversee development of AI roadmaps, prioritizing high-value use cases that deliver fast time-to-value, while building frameworks for risk management, compliance, and responsible use of data. They are also tasked with breaking down internal silos across sales, marketing, and support so AI projects are coordinated and aligned with the broader operating model.
A core element of the mandate is change management, with Faye emphasizing positioning AI as a tool that augments employees instead of replacing them to reduce resistance and support adoption. Client feedback cited in the announcement highlights Faye’s role in navigating data privacy and integration complexity, indicating that governance and security will be key differentiators for the service.
Strategically, the launch extends the Faye AI Ecosystem, which already includes the Faye Agent Portal for managing AI agents and AI Workshops that help clients identify and structure opportunities. This broadens Faye’s revenue mix from implementation and integration work into higher-value, recurring advisory and executive-level services, creating potential for deeper and longer-term client relationships.
The Fractional CAIO service is immediately available and tailored for companies that recognize AI’s strategic importance but want a flexible, scalable leadership model rather than running a full executive search. For Faye, the move reinforces its positioning as a global AI and software strategy partner and aims to secure a larger role in clients’ AI decision-making, with direct implications for cross-selling its other AI and CX solutions.